Custom Name Tags' Policy for Returning Items

We take pride in crafting each of our custom name tags to your unique specifications, ensuring a personalized and high-quality product. Due to the custom nature of our products, we are unable to accept returns for reasons unrelated to production errors or quality issues.

We stand behind our products and pride ourselves on outstanding customer service. If there is a problem with your order, please email a photograph to sales@customnametags.com so we can address the issue accordingly. Although we reserve the right to refuse a refund request if it does not comply with our policy, feel free to call us to discuss any issue you have within 60 days of your purchase.

Non Refundable Examples

• Incorrect color ordered
• Wrong size ordered
• Incorrect mailing address entered
• Poor graphic file submitted

Cancellations

We reserve the right to cancel any order. See our Terms and Conditions for more information.

Refunds

If we are unable to provide the product or material you ordered, we will provide alternative options. If those alternatives are not acceptable, we will provide store credit or a refund of that line item.

Changes / Modifications

In order to offer lightning fast turnaround times, orders are typically processed within 24 hours. Line items that have been sent into production cannot be modified or canceled. If you need to change something about your order, please call our Customer Service team at 541-678-6144 during normal business hours and we will do our best to accommodate your request.